Shipping policy

Shipping information summary

Order cut-off time: 5 pm PST
Order processing time: 1-2 business days (Monday-Friday)
Order transit time: 5-8 business days (Monday-Friday)
Free shipping on all orders
We ship to the entire USA

Processing Time

Once your order is placed, it typically takes 1-2 business days to process and prepare for shipment. Orders are processed during business hours, Monday through Friday.

Delivery time

The average transit time is 5-8 business days.

Cancelling an order

If you need to cancel your order, please contact our customer service team quoting your order number and they will cancel your order.

Delayed orders

During periods of high demand or busy shopping, orders may be delayed. If your order is delayed, please be patient and allow up to 3 additional working days. If your order has not arrived after this time, please contact our customer service team at support@refinedunwind.com.

Damaged Orders

If your package arrives damaged, it is important that you immediately document the damage with detailed photos. Then contact our customer service team at support@refinedunwind.com. Be sure to include your order number.

Contact Us

Business Hours: Monday-Friday 9 am – 5 pm PST

Phone Number: +1 (234) 300-3902

Email: support@refinedunwind.com

Address:
Refined Unwind by Ulpa Group Inc
1287 N Jefferson St Ste B, Anaheim, CA 92807
United States

California entity number: 4035473

Ein: 82-1995153